Frequently Asked Questions

Attar (also spelled Ittar) is a natural perfume oil distilled from botanical sources — flowers, herbs, woods, spices, and resins — using traditional steam distillation or hydro-distillation into a base of pure sandalwood oil. Unlike synthetic perfumes, authentic attar contains no alcohol, no artificial chemicals, and no synthetic fixatives.

Attar has been crafted in India for over 5,000 years and is deeply rooted in Mughal and Ayurvedic traditions. A small dab on pulse points lasts all day and mellows beautifully with your natural body heat.

Yes. Every attar we sell at Sarita Creations & Collections is 100% natural, alcohol-free, and chemical-free. We do not add synthetic fragrance compounds, fixatives, or alcohol of any kind. Our products are safe for all skin types including sensitive skin, and suitable for all religious practices that prohibit alcohol-based fragrances.

• Base: Attar uses sandalwood or carrier oil as base; EDPs use alcohol.
• Ingredients: Attar is 100% natural; EDPs often contain synthetic compounds.
• Concentration: Attar is pure oil — even one small drop is enough; EDP/EDT needs several sprays.
• Longevity: Attar typically lasts 8–12+ hours; spray perfumes last 3–6 hours.
• Application: Attar is applied directly to skin (pulse points); EDP is sprayed.

Our bestsellers include Rose Attar (Gulab), Oud (Agarwood), Musk, Jasmine (Mogra), Kewra, Hina, and our signature blends. Browse our full range at Shop All Attars or explore by category on our Collections page.

We currently offer attars in small 3ml, 6ml, and 12ml bottles, which are ideal for trying a new fragrance at a low investment. We do not offer individual free samples at this time, but our smallest sizes are priced affordably for this reason. Check the product page for available sizes.

1. Browse our shop or collections.
2. Add products to your cart.
3. Go to cart and review your items.
4. Log in or create an account (required for checkout).
5. Enter your delivery address and confirm your order.

You will receive an order confirmation on screen and via email once the order is placed successfully.

Yes, an account is required to place an order. This lets us keep your order history, send tracking updates, and make returns easier. Registration takes less than a minute — just your name, email, and a password. We verify your email with a quick OTP.

You can cancel your order within a short window before it is dispatched. To cancel, go to My Orders and click "Cancel Order" — or contact us immediately via WhatsApp at +91 75971 83816.

Once the order has been dispatched, it cannot be modified or cancelled. Please refer to our Return Policy for post-delivery options.

Yes! We supply attars in bulk to businesses, retailers, gift shops, and resellers. Submit a wholesale inquiry on our Wholesale page and our team will get back to you with pricing and minimum order quantities.

On the Cart page, you will see a "Apply Coupon" field. Enter your code and click Apply. The discount will be reflected in your order total before checkout. Only one coupon can be applied per order.

Yes — free delivery on all orders above ₹999. Orders below ₹999 attract a nominal shipping charge, which is shown clearly at checkout before you confirm your order.

• Metro cities (Delhi, Mumbai, Bangalore, Hyderabad, Chennai, Kolkata): 3–5 business days
• Tier-2 & Tier-3 cities: 5–7 business days
• Remote/hilly areas: 7–10 business days

All timelines are from the date of dispatch, not the order date. Processing typically takes 1–2 business days.

We ship pan-India — to all states and Union Territories. We do not currently offer international shipping. For international inquiries, please contact us.

Once your order is dispatched, you can view the status in My Orders. If you need the courier tracking number directly, contact us on WhatsApp at +91 75971 83816 with your order number.

If your order has not arrived within the expected timeframe, please raise a support ticket or contact us on WhatsApp. We will check with the courier and update you promptly. Delays can occasionally happen due to weather, local holidays, or courier backlogs — we apologise in advance for any inconvenience.

We accept returns within 7 days of delivery if the product is:

• Wrong product received
• Damaged or leaking on arrival
• Defective in quality

Opened or used products cannot be returned due to hygiene reasons. Read the full Return & Refund Policy for complete details.

Once we receive and inspect the returned product, refunds are processed within 5–7 business days. For UPI/card payments the refund goes back to the original source. For COD orders we refund via UPI transfer after collecting your bank/UPI details.

1. Contact us within 7 days of delivery via Support Ticket or WhatsApp.
2. Share your order number and clear photos/video of the issue.
3. Our team will review within 2 business days and guide next steps.

We currently accept:

• UPI (Google Pay, PhonePe, Paytm, BHIM)
• Bank Transfer (NEFT/IMPS)
• Cash on Delivery (COD) — available on select orders

After placing an order you will be shown our UPI/bank details to complete payment. Online payment gateway (Razorpay) integration is coming soon.

Yes. We do not store card or UPI credentials on our servers. All payment references are submitted manually and verified by our team before your order is processed. Our site uses HTTPS encryption on all pages.

Don't worry. After making the payment, submit your payment reference/UTR number via the My Orders page ("Submit Payment Reference" button on your order). Our team verifies and confirms payment within a few hours during business hours.

Apply 1–2 small drops on pulse points — wrists, inner elbows, behind the ears, or the base of the throat. Do not rub the wrists together after applying as this breaks the fragrance molecules. For a longer-lasting effect, apply to slightly moisturised (not wet) skin.

Pure attars stored correctly have a shelf life of 3–5 years or more. Rose and floral attars tend to mellow and deepen over time, just like fine wine. Oud and woody bases can last even longer.

• Keep bottles tightly capped when not in use.
• Store in a cool, dark place away from direct sunlight and heat.
• Avoid storing in the bathroom — humidity can degrade the fragrance over time.
• Keep away from children.

Generally yes — natural attar is gentler on skin than alcohol-based perfumes. However, everyone's skin reacts differently. We recommend doing a small patch test on the inner wrist before applying liberally, especially if you have known allergies to specific botanicals (e.g., jasmine, sandalwood).