Return & Refund Policy

Your satisfaction is our priority.

Last updated: July 2025

At Sarita Creations & Collections, we take great pride in the quality of our products. Every attar is carefully crafted and inspected before dispatch. We want you to be completely satisfied with your purchase.

Eligibility for Returns

We accept returns in the following cases:

  • Wrong product received — If you received a product different from what you ordered.
  • Damaged during delivery — If the product arrived broken, leaking, or visibly damaged.
  • Defective product — If the product is found to be defective or of significantly inferior quality.

Non-Returnable Items

  • Products that have been opened, used, or tampered with (due to the nature of perfume/attar).
  • Products with broken or removed seals.
  • Items returned beyond the 7-day return window.
  • Products purchased during special clearance or final-sale events.

Return Window

You must raise a return request within 7 days of delivery. Requests raised after this period will not be entertained.

How to Raise a Return Request

  1. Contact us within 7 days of receiving your order via our Contact Us page or WhatsApp at +91 75971 83816.
  2. Share your order number and clear photographs or a short video of the damaged/wrong product.
  3. Our team will review your request within 2 business days.
  4. On approval, we will arrange a reverse pickup or guide you on how to send the product back.

Refund Process

Once we receive and inspect the returned item:

  • Refunds are processed within 5–7 business days after inspection approval.
  • For online payments (UPI/Razorpay), the refund will be credited to the original payment source.
  • For Cash on Delivery orders, we will issue a refund via UPI/bank transfer.
  • We will also notify you via email once the refund is initiated.

Exchange Policy

In some cases, instead of a refund, we may offer a replacement of the same product (subject to stock availability). This will be discussed with you during the return request process.

Shipping Cost for Returns

If the return is due to our error (wrong item shipped or damaged product), we bear the reverse shipping cost. If the return is for any other reason, the shipping cost may be borne by the customer.

Contact Us

For any queries regarding returns and refunds, please reach out to us: